Carrier Services Manager

  • Carrier Services
  • Raffles Place, Singapore

Carrier Services Manager

Job description

Toku’s mission is to help companies engage with their customers efficiently. We have helped companies move all voice communications to the cloud and recently embarked on creating products that help companies engage with their customers no matter where their employees are working from.


Toku is currently getting into a scale-up mode. We want to continue creating momentum for our products in the APAC region and helping customers with their communications needs. We are looking for an experienced Carrier Services Manager who is responsible for all Carrier relations and understanding our products, customers, carriers, market alternatives, and industry trends to optimize the SMS connectivity portfolio. Want to be part of our journey?


As Carrier Services Manager, you will:


  • Design, develop and implement a Messaging strategy for the Carrier Services department with a supporting budget.
  • Build an ecosystem of reliable – enterprise-grade – SMS routes in APAC with Singapore, Indonesia, Malaysia, Thailand, Vietnam, and the Philippines as top markets.
  • Assist the Technical team with routing and selecting the right choice of vendors/technology providers for the SMS back-end.
  • Understanding different countries’ regulations and being able to advise internally.
  • Dealing with SMS partners around the APAC region to bring new routes connectivity resulting in a reduction of buying costs to Toku
  • Identify and develop business opportunities.

Job requirements

  • Degree holder in Communications/ Marketing/ Business Administration
  • Min 5 to 8 years of Carrier services specialist experience in IT/Telco background
  • Strong knowledge of Telecommunication Technology and Product Portfolio in the wholesale market  
  • Strong presentation, communication, and negotiation skills with demonstrated skills in relationship building and relationship management
  • A strong growth mindset.
  • Good teamwork collaboration qualities to partner effectively with other stakeholders. Ability to prioritize tasks and meet deadlines.
  • Strong Carrier services networking contacts.
  • Experience in a client-facing position, such as with negotiation and closing proficiency.
  • Ability to articulate the value of a complex Carrier Service negotiation in business terms, outlining the value proposition, ROI and total cost of ownership.
  • Previous sales achievement is preferred


If you would love to experience working in a start-up growing at an accelerated speed, and you think you tick most of the requirements, join us!


What would you get?

  • Flexible working arrangement
  • Training and Development
  • Discretionary Yearly Bonus & Salary Review
  • Healthcare Coverage based on location
  • 20 days Annual Leave