Technical Consultant

  • Enterprise Sales
  • Singapore, Singapore

Technical Consultant

Job description

Toku’s mission is to be the best provider of customer engagement tools to businesses in Asia. We have helped companies move their communication platform to the cloud and have recently implemented large-scale cross-border omnichannel solutions to a leader in the sharing economy and some more localized solutions to enterprise business and government agencies.

Toku is currently getting into a scale-up mode. We want to continue creating momentum for our products in the APAC regions and helping customers with their communications needs. We are looking for an experienced Technical Consultant that has the autonomy to make critical decisions, combining their interpersonal and technical skills to become an integral part of Toku’s sales organization. 

What would you be doing?

You will report to our Chief Commercial Officer. You will be responsible to provide technical support during sales pitches with the Sales team. You help solve and answer any questions that are technical in nature and provide easy-to-understand explanations to leads and customers during product demos and trials. You will liaise between Sales and Product to ensure that we are promising accurate timelines to the customers. We are looking for someone with the technical knowledge as well as the passion and interpersonal skills to interact with customers.

  • Combining your technical knowledge in Cloud Communication, APIs, CCaaS, CPaaS, and UCaaS with your interpersonal skills, you will work alongside Sales to help large brands understand, evaluate, and love Toku’s solutions.
  • You will lead product demos & trials, and field questions from both technical and business users for key sales opportunities.
  • Contribute to the Product Strategy team that drives the roadmap
  • Play a key role in ensuring a smooth handover from Sales to Customer Success & Support.
  • Develop expert knowledge of Toku’s enterprise solutions and features.
  • Be a creative problem solver with an extremely customer-centric view. Your focus is on helping prospective customers achieve their business goals.
  • Collaborate with sales teams to develop and recommend products and services that meet customer requirements.

Job requirements

We would love to hear from you if you:

  • Have a strong technical interest in B2B SaaS, telecommunications, and solutions such as contact centers, business telephony, and Systems Integration.
  • Have excellent interpersonal skills, with strong English is written and oral communication abilities(additional Asian languages would be a great bonus).
  • At least 3 years of experience as a Sales Engineer/ Technical Sales/ Solutions Architect role in a B2B technology or telecommunications firm.
  • Diploma/Bachelor’s Degree in IT is preferred.

If you would love to experience working in a start-up growing at an accelerated speed, and you think you tick most of the requirements, join us!

This position is only open to people residing in Southeast Asia.

What would you get?

  • Hybrid work environment 
  • Training and Development
  • Discretionary Yearly Bonus & Salary Review
  • Healthcare Coverage based on location
  • 20 days of Paid Annual Leave (excluding Bank holidays)