Enterprise Account Manager

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally.

As we continue creating momentum for our products in the APAC region and helping customers with their communications needs, we are looking for a highly motivated and experienced Enterprise Account Manager. 

What would you be doing? 

You will report to our Head of Enterprise. As an Enterprise Account Advisor, you will serve as a strategic liaison between Activeo (Part of the Toku Group) and its high-value ServiceNow prospects and clients. You will be responsible for managing complex enterprise accounts, engaging with C-level decision makers, and driving long-term business growth through consultative selling and strategic relationship management. This role requires a seasoned professional with a strong background in account management, vendor collaboration, and enterprise sales.

Strategic Account Management

• Serve as the primary point of contact for strategic accounts, ensuring alignment between client needs and Activeo’s solutions.

• Build and maintain trusted relationships with C-suite executives, understanding their business drivers and aligning Activeo’s offerings accordingly.

• Develop and execute account plans that drive revenue growth, client satisfaction, and long-term engagement.

Sales Lifecycle Ownership

• Lead the end-to-end sales process for strategic opportunities, from initial engagement and requirement gathering to proposal development, negotiation, and closure.

• Collaborate with internal stakeholders and external vendors to design and deliver tailored solutions that meet client objectives.

• Leverage ServiceNow-generated leads to identify and secure new high-value prospects, achieving and exceeding financial targets.

Proposal & Contract Management

• Create and manage client proposals, contracts, and supporting documentation with precision and professionalism.

• Respond to RFPs, RFIs, and tenders in a timely and comprehensive manner.

Portfolio & Pipeline Development

• Develop a strategic sales portfolio plan to meet performance metrics and build a sustainable pipeline over a 6–12 month horizon.

• Monitor market trends and client feedback to refine sales strategies and identify new opportunities.

Vendor & Partner Collaboration

• Cultivate strong relationships with technology vendors and partners to enhance solution offerings and delivery capabilities.

• Coordinate joint go-to-market initiatives and ensure seamless integration of vendor solutions.

Reporting & Governance

• Provide weekly updates to senior management on account progress, pipeline status, risks, and strategic opportunities.

• Maintain accurate records of client interactions, deal progress, and performance metrics.

We would like to hear from you if:

• Minimum 5 years of previous services sales experience gained within a SaaS software or solution sales organization.

• Experience in IT Service Management (ITSM) and Customer Service Management (CSM) modules within the ServiceNow platform will be a huge plus.

• Well-developed problem-solving skills.

• Be comfortable in negotiating complex multi-million-dollar opportunities.

• Strong grasp of commercial principles and contract negotiations with clients.

• Ability to articulate the value of a complex enterprise sale in business terms, outlining the value proposition, ROI and total cost of ownership.

• Demonstrate ability to exceed financial targets and to generate new business with customers.

• Possess a broad knowledge across technical, operational, and financial business functions, understanding how the pieces fit together for a scaling company.

• Be an excellent communicator, proactive and highly organized.

• Be experienced in Software and/or B2B SaaS in Cloud Communication space.

This role will be based in Singapore. If you would love to experience working in a start-up growing at an accelerated speed, and you think you tick most of the requirements, join us!

What would you get? 

• Competitive commission structure

• 20 days Paid Annual Leave (excluding Bank holidays)

• Healthcare Coverage

• Training and Development