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Enterprise Account Manager

  • CBD, Central Singapore, Singapore
Enterprise Sales

Job description

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally.

As we continue creating momentum for our products in the APAC region and helping customers with their communications needs, we are looking for a highly motivated and experienced Enterprise Account Manager. 

What would you be doing? 

You will report to our Head of Enterprise. You will act as a key point of contact between Toku and its ServiceNow strategic prospects. This role will work with key prospects to identify their requirements and be responsible for the full sales cycle. This includes continuous discussion and providing recommendations on how specific products or services can meet their Business/Technical needs while maintaining customer relationships to strategically place new products and drive sales for long-term growth. The candidate will have individual responsibility for new business as well as existing business. It is expected to be self-managed; however, he/she will have support from the management and Head of Enterprise for complex large pitches and strategies.

  • Leverage leads provided by ServiceNow to identify and secure new high-value prospects to achieve agreed financial targets.
  • Own the full lifecycle for strategic opportunity from requirement gathering, budgeting, and planning through to execution, delivery, and monitoring.
  • Create and be accountable for all client proposals, contracts and any further documentation.
  • Respond to tenders and requests for information in a timely manner
  • Develop a sales portfolio plan that set-out the strategy to achieve your key performance metrics and build a sustainable pipeline over the next 6-12 months.
  • Establish and maintain long term relationships with “C” level decision makers to maximize business opportunities.
  • To develop and maintain in depth knowledge of your client business and technology environment and drivers.
  • Report progress, opportunities, and risks to senior management on a weekly basis.

Job requirements

We would like to hear from you if:

  • Minimum 5 years of previous services sales experience gained within a SaaS software or solution sales organization.
  • Experience in IT Service Management (ITSM) and Customer Service Management (CSM) modules within the ServiceNow platform will be a huge plus.
  • Well-developed problem-solving skills.
  • Be comfortable in negotiating complex multi-million-dollar opportunities.
  • Strong grasp of commercial principles and contract negotiations with clients.
  • Ability to articulate the value of a complex enterprise sale in business terms, outlining the value proposition, ROI and total cost of ownership.
  • Demonstrate ability to exceed financial targets and to generate new business with customers.
  • Possess a broad knowledge across technical, operational, and financial business functions, understanding how the pieces fit together for a scaling company.
  • Be an excellent communicator, proactive and highly organized.
  • Be experienced in Software and/or B2B SaaS in Cloud Communication space.

This role will be based in Singapore. If you would love to experience working in a start-up growing at an accelerated speed, and you think you tick most of the requirements, join us!

What would you get? 

  • Remote working days 
  • Training and Development
  • Competitive commission structure
  • Healthcare Coverage
  • 20 days Paid Annual Leave (excluding Bank holidays)
  • CBD, Central Singapore, Singapore
Enterprise Sales


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