Internship – Customer Experience and Analytics

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets. As a publicly listed company, Toku continues to scale its presence and impact across international markets.

This internship sits within our Customer Experience team, supporting the development of a structured Voice of the Customer (VoC) programme that will help us better understand customer sentiment and performance across approximately 30 countries. You'll work on a meaningful business project focused on analytics, reporting, and customer insights, helping establish the foundations for more proactive, data-driven decision making. You will thrive in this role if you enjoy solving problems with data, learning quickly, and delivering practical outputs that create lasting value.

What you will be doing

• Voice of the Customer Programme: Support the design and implementation of a structured Voice of the Customer (VoC) programme by helping build the reporting, analytics, and operational foundations required for long-term success.

• Data Analysis & Insights: Analyse customer data from multiple sources, identify trends and opportunities, and present findings in a clear and actionable format.

• Reporting & Dashboards: Assist in developing dashboards, reporting frameworks, and visualisations that enable the Customer Experience team to monitor customer performance at scale.

• Analytics Foundation: Help improve the way customer feedback and operational data are collected, organised, and analysed, reducing reliance on manual and reactive processes.

• Cross-functional Collaboration: Work closely with Customer Success, Operations, Product, and other internal stakeholders to understand business needs and ensure outputs are practical and valuable.

• Documentation: Produce clear documentation, project artefacts, and knowledge resources that allow the team to continue building on the work after the internship concludes.

• Project Delivery: Take ownership of assigned project deliverables, provide regular progress updates, and contribute ideas for improving customer insight capabilities across the organisation.

We'd love to hear from you if you have

• Education: Currently pursuing a degree in Business Analytics, Information Systems, Computer Science, Engineering, Data Analytics, or a related business or technical discipline.

• Analytical Skills: Comfortable working with data, identifying patterns, and communicating findings in a structured and meaningful way.

• Reporting & Visualisation: Some exposure to reporting, dashboards, business intelligence tools, or data visualisation platforms.

• Customer Insight: An interest in customer experience, customer analytics, Voice of the Customer programmes, or customer feedback analysis.

• Data Tools: Familiarity with spreadsheet analysis and reporting tools. Experience with Mixpanel or similar analytics platforms would be advantageous.

• Communication: Strong written and verbal communication skills with the ability to explain findings clearly to both technical and non-technical stakeholders.

• Organisation: Able to manage multiple tasks, work independently when required, and maintain attention to detail.

• Learning Mindset: Curious about how technology and data can improve customer experience and eager to contribute to meaningful business initiatives.

• Location and Duration: This role is to be based in Singapore, operating on a hybrid work model of 3 days WFO and 2 days WFH. Duration of internship: 3-6 months

What would you get?

• Hands-on experience on a live project with tangible business impact.

• Exposure to enterprise CX operations across global markets.

• Mentorship from senior leadership in a listed tech company.

• A portfolio-ready project to speak to at the end of the programme.

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.