Presales Solutions Engineer – Cisco Contact Centre Solutions

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally.

As we continue creating momentum for our products in the APAC region and helping customers with their communications needs, we are seeking a technical pre-sales consultant to provide technical expertise during the sales process, supporting our internal sales and prospective customers alike.

Reporting to our Head of Solution Engineering, and collaborating with our sales team, this role will work to identify prospective customer needs and provide bespoke technical proposals to address them. We’re looking for a SME in Cisco Contact Centre Solutions. This role is ideal for experienced solutions engineers, or also as a transitional opportunity into presales for existing client facing technical deployment and delivery managers, or solution architects looking to take on a more commercial role.

Want to be part of our journey?

What would you be doing?

• Solution Engineering and Pre-sales support of Contact Centre projects and solutions powered using Cisco Unified Communication, Contact Center, or Business Video architectures, and Amazon Connect
• Collaborate with sales teams to understand customer requirements and design tailored solutions.
• Develop and deliver compelling product demonstrations and presentations to potential customers.
• Request for Bid Solicitation/Proposal/Tender Response - Gather information and resources to provide input to technical scope and technical product information in proposal development and fulfill all process requirements (in terms of deadlines, documentation, etc.) to create the best chance of being awarded the contract.
• Cultivate and nurture long-term relationships with senior decision-makers (C-level) to to harness the benefits cloud contact center technologies and maximize business opportunities.
• Build and maintain a deep understanding of client businesses, technology environments, and drivers.
• Work closely with the Sales teams to identify and develop new opportunities for business. Participate in the planning and execution of sales strategy. Conduct demonstrations of the technology solution and answer technical questions as part of the sales process.
• working closely with Product Management, support the alignment of product roadmap and strategy and evaluate the effectiveness of technology improvements.
• Lead and monitor software trials with potential customers. Use established systems to analyze customer needs and define and deliver products.

We’d love to hear from you if you have:

• 8+ years of proven experience with Cisco Contact Center solutions, in the capacity of a technical presales role, or, in a client facing delivery or solution architecture role. Amazon Connect experience is also highly desirable
• Strong industry knowledge in CcaaS, UcaaS or CpaaS solutions and related technologies.
• Prior technical experience in design, deployment, configuration and delivery of Cisco IP Telephony-related technologies, including: Voice Gateway, Unified Communications Manager, Cisco Contact Center Enterprise, Cisco Voice Portal (VP), Cisco Intelligent Contact Management (ICM)
• Ability to talk about collaboration architecture, design, and implementation strategies at both high-level and technical low level with customers and partners.
• Understands and can articulate the technical merits and value of Collaboration technologies.
• Confidence in customer interaction, and proactive and creative in providing solution consulting based on experience and understanding of contact centre technologies

What would you get?

• Flexible working locations
• Training and Development
• Discretionary Yearly Bonus & Salary Review
• Healthcare Coverage based on location
• 20 days Paid Annual Leave (excluding public holidays)

If you would love to experience working in a start-up growing at an accelerated speed, and you think you tick most of the requirements, come join us!